See also Returns, cancellations and warranty

We are sorry that you have a complaint about our products or service and therefore we hope to remedy this. We like to help you!

Therefore we recommend you to mail or call us and make your complaints known.

U can mail us with the contact form or call our telephone number +31 (0)74 250 18 52. Opening hours Mon – Fri 12 PM – 7 PM ET

A new system of online dispute resolution for consumer disputes created and managed by the European Commission has been operational since February 15th 2016. This ODR platform can be found at When your complaint has not yet been pending you are free to file your complaint via the platform of the European Union.