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Returns, cancellations and warranty
See also Complaints
Returns can be started by telephone (+31 (0)74 250 18 52) or by mail You can repudiate a purchase agreement for a product without giving reasons for a period of reflection of at least 14 days. You will have to ship the goods back yourself with your local sender, the return shipping costs will not be compensated. All items must be returned in good condition to ensure that you receive credit, damaged goods cannot be returned.
It is possible to cancel your order shortly after you ordered it. We urge you to mail or call us as soon as possible indicating your order number. Once it moves to the shipping process though it cannot be canceled and you will have to start up a return procedure the moment you receive the goods. When the order is cancelled your payment obligation no longer exists and your eventual payments will be refunded.
Onze showerdrains have a five year warranty on material. Contact us if you have any questions related to this subject. Next to the factory warranty you you also have the general statutory rights.
Deurningerstraat 15 - 17
7557 HA Hengelo